Cancellation Policy
Last updated: September 2026. Official terms governing how our merchant users manage, downgrade, or cancel their BuyOnLink software subscriptions.
1-Click Cancel
Cancel or downgrade software plans anytime in Admin Settings without calls.
Zero Cancellation Fees
No penalty fees, exit surcharges, or hidden lock-in contracts.
Retained Access
Keep full plan features active until the end of your current prepaid billing cycle.
1. Scope of Policy (Platform to Merchant)
This Cancellation Policy directly governs the relationship between Twice Scale Technologies Private Limited (BuyOnLink) and our merchant subscribers ("Users"). It outlines your rights and procedures regarding the cancellation, downgrade, and pausing of your BuyOnLink software subscriptions (Classic, Premium, Business).
2. How to Cancel Your BuyOnLink SaaS Subscription
We believe you should have complete control over your billing without forced sales retention loops or obstacles:
- Instant Self-Serve Console: You can cancel or downgrade your subscription at any moment by navigating to Admin Console > Settings > Plan & Billing and clicking "Cancel / Downgrade".
- Uninterrupted Access Until Cycle Ends: Upon cancellation, your storefront does not immediately shut down. Your store remains live with all active plan entitlements (such as custom domains and inventory limits) until the conclusion of your current prepaid billing period (month or year).
- Automated Downgrade to Free Forever: Once the billing cycle concludes, your store automatically transitions to the Free Forever plan rather than being deleted. Your catalog, past orders, and settings are preserved safely.
- Zero Termination Penalties: We charge zero cancellation fees, no account closing fees, and no contractual penalties.
3. Prorated Upgrades and Plan Switching
- Upgrades: When upgrading to a higher tier midway through a billing period, the unused portion of your existing subscription is credited automatically toward the new plan.
- Annual Plan Adjustments: If you enrolled in an annual plan and decide to discontinue within 30 days due to business restructuring, contact our billing desk for a prorated adjustment or account credit.
4. Notice Regarding Your End-Customers (You Set Your Storefront Cancellation Policy)
Important Notice for Merchants Regarding Storefront Orders:
BuyOnLink is purely the software platform and infrastructure provider. We are not the seller of goods displayed on your store. Each merchant is responsible for defining, publishing, and honoring their own customer cancellation, dispatch, and return policies for orders placed by shoppers on their storefront.
If your customers request order cancellations, you have full control to approve, cancel, and issue refunds directly via your BuyOnLink Admin > Orders dashboard.
5. Billing Support & Merchant Inquiries
If you have questions about modifying your subscription, invoices, or cancellation status:
Twice Scale Technologies Private Limited (BuyOnLink)
Attn: Subscription Billing & Accounts Desk
Email: support@twicescale.com
Support Hours: Monday - Saturday (9:30 AM - 7:30 PM IST)
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